SwiftFinder is designed to provide smart tracking products and extended services to make life better. This policy describes what information we collect from you and how we use it to accomplish that mission.

We take your privacy as seriously as you do, and because of that we take great care to collect only the information necessary to provide you with the best possible experience.

As you review our policy, keep in mind that it applies to SwiftFinder’s (“SwiftFinder”, “We”, “Us”) website, mobile app, and all other associated services that we provide (“Services”).

In this Privacy Policy, the term "Personal Information" means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, or, in certain circumstances, Location Information, an IP address or the unique identifier allocated to each SwiftFinder device. Specifically, we collect the following information from you, which may include Personal Information.

You’ll need to use a valid social network account or a valid email address and create a password to create an account for Services on the SwiftFinder app.
We do not identify you personally to other users or make your account information available to any third parties in any way that could identify you without your prior consent.

i. Device ID, Object ID, Name, and Photograph
When you activate a device using the SwiftFinder app, an object will be created and bound with the activated device automatically for you. You can also create an object manually using the SwiftFinder app. In either case, that device's unique identifier (or device ID) and/or that object's unique identifier (or object ID) will be associated with your account. If you choose to name the object or add a photo of it, this information will also be associated with your account.

ii. Location Information
SwiftFinder is designed to tell you where your objects are. In order to do that, it’s necessary to collect data about your phone, your objects', and your SwiftFinder devices' locations. We use the term “Location Information” to refer to the combined location data of your phone, your objects, and your SwiftFinder devices.While the app is running on your phone, it periodically transmits your Location Information. This allows us to show you, on your map, the last location your object was seen by your phone (“Last Seen Location”). It is one of the primary ways SwiftFinder helps you find your lost objects.

SwiftFinder records the Location Information update for each of your objects, to provide tracking features for you.

We may also collect and update Location Information for your SwiftFinder device(s) anonymously from our SmartCity Guard devices, from other SwiftFinder users who are running the SwiftFinder app, or from other third parties that are using an app or device that has integrated the SwiftFinder functionality (each, a “SwiftFinder Guard”) within Bluetooth range of your device. We do this to provide you with the most recent and accurate location of your objects, even if they are out of your phones’ Bluetooth range. These updates are fundamental to the SwiftFinder Community, which allows SwiftFinder Guards to help each other find their lost objects. The Location Information is reported anonymously and does not identify the owner of a SwiftFinder device to others.

If you use a computer, phone, or other device to visit our website or help center, we use the IP address of that computer or device to determine an approximate location. We do this so that we can provide you with a better, more personal customer service experience.

We use your Location Information to provide the Services and may use your Location Information to promote the Services or provide you with offers. However, your Location Information is never shared with other users unless you choose to share it through our Services.

iii. Mobile Application Usage Information
We track how, and how often you use our Services. We also collect certain information that your mobile device sends when you use them for Services. This includes information such as your device’s model, operating system type and version, and the dates and times of your requests. We use this information to provide you with optimal services and support, and to collect anonymous statistics that help us understand our user base.

We provide support services via live chat on our website, email request submissions, recorded outbound telephone calls and direct email. We collect any Personal Information you may choose to provide to our customer care team in the process. This includes, but is not limited to: your name, email address, phone number, and mailing address. We may use and process your Personal Information, including Location Information, to handle your support request and provide you with the best support possible.

We may receive information about you from other sources, including through third-party services and organizations to supplement information provided by you. For example, if you access our Services through a third-party application, such as an App Store or Social Network, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through App Stores or Social Network accounts may include your name, your Social Network user identification number, your Social Network user name, location, sex, birth date, email, profile picture, and your contacts on the Social Network. This supplemental information allows us to verify information that you have provided to SwiftFinder and to enhance our ability to provide you with information about our business, products, and Services.

Cookies are small text files that are placed on your computer’s hard drive or onto your mobile device’s memory -- if your browser is set to accept cookies. Like many other online services, cookies and other tools like them help us collect and understand how you use our services.

Although most internet browsers automatically accept cookies, you can change your settings or use third-party tools to prompt you before accepting cookies from the websites you choose to visit, or to refuse cookies altogether. You can even delete them through your browser. Most browsers also have settings to prevent them from accepting new cookies, to notify you when you receive a new cookie, or to delete or disable cookies altogether. Some parts of our Services may not work for you if you disable cookies.

We use cookie technology in various ways to help make it easier for you to use our Services. For example, we use cookies to remember you when you return to our website, identify you when you sign-in, authenticate your access, keep track of your in-app specified preferences or choices, tailor content to you or geographic region, display a personalized browsing history, and/or to provide specific technical support.

We may also use cookies to gauge site usage, conduct research and diagnostics to improve the content we provide you, our products and services, and to help us analyze general web traffic.

The cookies we use expire after they have fulfilled their purpose. Some cookies expire when you close your browser (i.e., session cookies) or after a set period of time (i.e., persistent cookies). The expiration time of cookies that are placed by third parties (explained below) is determined by the third-party, not us.

Web beacons (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages (or in an e-mail).

While our website and the SwiftFinder app at this time do not recognize automated browser signals regarding tracking mechanisms, such as "do not track" instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser, as indicated above.

Sometimes SwiftFinder uses third-party service providers. These third-party service providers may place cookies on your computer's hard drive or your mobile device's memory or use web beacons to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytics and to target ads. The information practices of these outside services are not covered by this Privacy Policy. We cannot access, nor do we have any control over, the cookies or other web technologies they may use.

We may use third-party web analysis services which use cookies or other web technologies to collect usage information, matched to an IP address, to help us analyze how our users use our website and some portions of the SwiftFinder app. We collect this information in order to improve overall experience of our Services for our users.

Like other companies, we may disclose your information to government or law enforcement officials or private parties as we, in our sole discretion, believe is necessary to (i) comply with a law, regulation, or legal request; (ii) protect the safety of any person; (iii) address potential violations of our Privacy Policy or terms of service; (iv) investigate fraud, security, or technical issues; or (v) protect SwiftFinder’s rights or property, our employees, users and the public.

In addition, if we are acquired by a third-party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third-party, in the event we go out of business or enter bankruptcy, some or all of our assets - including any information collected from or about you - may be disclosed or transferred to a third-party acquirer in connection with the transaction.

Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service, or that is collected by a Third-party Service, is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.

We may use your Personal Information and Location Information to provide you with a better service, improve the quality of our products and Services, and promote our Services. We use and process your Personal Information and Location Information to create anonymous, statistical and aggregated data reports where individual users are not identified. The specific purposes for our acquisition, hold, use, and processing of your Personal Information include:

i. To Provide Products, Services, or Information Requested
SwiftFinder may use information about you to fulfill requests for products, Services, or information, including information about potential or future Services, including to: generally manage individual information and accounts; respond to questions, comments, and other requests; provide access to certain areas, functionalities, and features of SwiftFinder’s Services; and contact you to answer requests for customer support or technical support.

ii. Administrative Purposes
SwiftFinder may use Personal Information about you for its administrative purposes, including to: measure interest in SwiftFinder’s Services; develop new products and Services; ensure internal quality control; verify individual identity; communicate about individual accounts and activities on SwiftFinder’s Services and systems, and, in SwiftFinder’s discretion, changes to any SwiftFinder policy; send email to the email address you provide to us to verify your Account and for informational and operational purposes, such as Account management, customer service, or system maintenance; process payment for products or services purchased; process applications and transactions; prevent potentially prohibited or illegal activities; and enforce our Terms.

iii. Marketing SwiftFinder Products and Services
SwiftFinder may use Personal Information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. SwiftFinder may provide you with these materials by phone, postal mail, facsimile, or email, as permitted by applicable law. Such uses include: to tailor content, advertisements, and offers; to notify you about offers, products, and services that may be of interest to you; to provide Services to you and our sponsors; for other purposes disclosed at the time that individuals provide Personal Information; or otherwise with your consent.You may contact us at any time to opt out of the use of your Personal Information for marketing purposes, as described in Section 9 below.

iv. Research and Development
SwiftFinder may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and Services. From time to time, SwiftFinder may perform research (online and offline) via surveys. We may engage third-party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If an individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous individual and aggregate data for research and analysis purposes.

v. Direct Marketing
Individuals who provide us with Personal Information, or whose Personal Information we obtain from third parties, may receive periodic emails, newsletters, mailings, or phone calls from us with information on SwiftFinder’s or our business partners’ products and services or upcoming special offers/events we believe may be of interest. We offer the option to decline these communications at no cost to the individual by following the instructions further below.

vi. Services via Mobile Devices
From time to time, SwiftFinder may provide Services that are specifically designed to be compatible and used on mobile devices. SwiftFinder will collect certain information that your mobile device sends when you use such Services, like a device identifier, user settings, Location Information, mobile carrier, and the operating system of your device. Mobile versions of SwiftFinder’s Services may require that users log in with an Account. In such cases, information about use of mobile versions of the Services may be associated with accounts. In addition, SwiftFinder may enable individuals to download an application, widget, or other tool that can be used on mobile or other computing devices. Some of these tools may store information on mobile or other devices. These tools may transmit Personal Information to SwiftFinder to enable individuals to access accounts and to enable SwiftFinder to track use of these tools. Some of these tools may enable users to email reports and other information from the tool. SwiftFinder may use personal or non-identifiable information transmitted to SwiftFinder to enhance these tools, to develop new tools, for quality improvement and as otherwise described in this Privacy Policy or in other notices SwiftFinder provides.

vii. Anonymous and Aggregated Information Use
SwiftFinder may use Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified Location Information, information about the computer or device from which you access SwiftFinder’s Services, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not Personal Information, and SwiftFinder may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information within SwiftFinder and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

viii. Sharing Content with Friends or Colleagues
SwiftFinder’s Services may offer various tools and functionalities. For example, SwiftFinder allows you to provide information about your friends through our referral services, such as “Refer a Friend.” Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Email addresses that you may provide for a friend or colleague will be used to send your friend or colleague the content or link you request, but will not be collected or otherwise used by SwiftFinder or any other third parties for any other purpose.

ix. Other Uses
SwiftFinder may use Personal Information for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.

SwiftFinder uses third-party service providers and software solutions, including web hosting and other cloud based services, to provide you with the best possible experience. We may share your Personal Information (including your Location Information and your SwiftFinder devices' Location Information) with our third-party service providers or affiliates (e.g. cloud-based and hosting services, technical service providers, consultants, mail carriers, communication agencies and customer support providers) in order to provide, improve, and promote the Services on our behalf.

For example, we may disclose Personal Information to our service providers in order to enable them to communicate with you on our behalf. We may also disclose Personal Information to platform providers, such as Facebook, in order to permit such providers to serve ads and promote the Services on our behalf on such platforms. To the extent possible, your Personal Information will be stored in hashed or obfuscated form.

The Services may also enable you to share your Personal Information with our third-party partners (“Partners”) in connection with the products and services offered by such Partners, with your permission. Any information shared with a Partner will be subject to the Partner’s then-applicable privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Partner. To protect your information we recommend that you carefully review the privacy policies of all Partners before sharing any Personal Information.

We will not share your Personal Information with any third parties other than in the circumstances discussed above without your consent.

We may share with third parties, including advertisers and service providers, anonymized, aggregated data we collect about you and other users, such as de-identified demographic information, de-identified Location Information, and information about the computer or device from which you access the Services, or the results of hashing your email address.

SwiftFinder retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

We may use and process your Personal Information including Location Information to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of our Services.

Like other companies, we may disclose your information to government or law enforcement officials or private parties as we, in our sole discretion, believe is necessary to (i) comply with a law, regulation, or legal request; (ii) protect the safety of any person; (iii) address potential violations of our Privacy Policy or terms of service; (iv) investigate fraud, security, or technical issues; or (v) protect SwiftFinder’s rights or property, our employees, users and the public.

In addition, if we are acquired by a third-party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third-party, in the event we go out of business or enter bankruptcy, some or all of our assets - including any information collected from or about you - may be disclosed or transferred to a third-party acquirer in connection with the transaction.

You can access and modify your contact information, such as your name, email address or phone number, within the Services, or by contacting us at feedback@swiftfinder.net.

If you want us to delete your Personal Information, Location Information and your Account, please contact us at feedback@swiftfinder.net with your request. We’ll take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Please note, however, that if you delete your Personal Information, Location Information and Account, the Location Information associated with any active SwiftFinder device(s) may still be collected anonymously from other SwiftFinder Guards which are within Bluetooth range of your SwiftFinder device. However, since your Personal Information will be deleted, any new Location Information that is collected will no longer be associated with your Personal Information.

Please note, however, that if you delete your Personal Information, Location Information and Account, the Location Information associated with any active SwiftFinder device(s) may still be collected anonymously from other SwiftFinder Guards which are within Bluetooth range of your SwiftFinder device. However, since your Personal Information will be deleted, any new Location Information that is collected will no longer be associated with your Personal Information.

i. General
You have the right to object to and opt out of certain uses and disclosures of your Personal Information. Where you have consented to SwiftFinder’s Processing of your Personal Information or Sensitive Personal Information, you may withdraw that consent at any time and opt out of further Processing by contacting feedback@swiftfinder.net. Even if you opt out, we may still collect and use non-Personal Information regarding your activities on our Sites and/or information from the advertisements on third-party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements.

ii. Email and Telephone Communications
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding SwiftFinder and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).
We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.

iii. Mobile devices
SwiftFinder may occasionally send you push notifications through our mobile applications with notices that may be of interest to you. You may at any time opt out from receiving these types of communications by changing the settings on your mobile device. SwiftFinder may also collect location-based information if you use our mobile applications. You may opt out of this collection by changing the settings on your mobile device.

iv. “Do Not Track”
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

You agree that all Personal Information collected via or by SwiftFinder may be transferred, Processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to SwiftFinder, you explicitly consent to the storage of your Personal Information in these locations.

We implement various systems, applications and procedures to secure your Personal Information, in order to reduce the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification or use of information. Please be aware, however, that these measures cannot absolutely guarantee the security of your Personal Information. Therefore, although we take great efforts to protect your Personal Information, we cannot guarantee and you cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

We implement various systems, applications and procedures to secure your Personal Information, in order to reduce the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification or use of information. Please be aware, however, that these measures cannot absolutely guarantee the security of your Personal Information. Therefore, although we take great efforts to protect your Personal Information, we cannot guarantee and you cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. Except as otherwise provided in this Privacy Policy, SwiftFinder does not share Personal Information with third parties for their own marketing purposes.

You are responsible for keeping the secrecy of your password at all times. We recommend using a strong password that you do not share with other services.

If you believe the security of your account has been compromised, please change your password immediately through your SwiftFinder app. You can also contact us at feedback@swiftfinder.net for assistance.

You are responsible for ensuring the email address associated with your account is accurate. We use that email to contact you about service updates, changes to our policies, and account activities such as requests for your information or locate attempts on your device. SwiftFinder is not responsible for personal data transmitted to a third party as a result of a user providing an incorrect email address.

We have the right to change our Privacy Policy at any time. If there are any changes to this Privacy Policy, they will be posted on the website, in the SwiftFinder app and sent to the most recent email address you have provided to us (if applicable). Any changes will be effective twenty days after their initial posting, or after the email was sent (or whichever date is later). We will make any immediate changes in order to comply with legal requirements.

If you object to any of the changes to this Privacy Policy, you must cease using our Services and may request us to erase your Personal Information. Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected.

Our Services are not directed to children under 13 and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information of a child under 13, we will take steps to delete such information from our files as soon as possible.

If you have questions about our privacy practices, this Privacy Policy, or how to lodge a complaint with the appropriate authority, please contact us at feedback@swiftfinder.net.

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